• Go to Help & Support on the main navigation menu. • In the Cancel Service section, Select the Go Here link to cancel your service. Note: Your account may not be configured for automated billing. • Confirm by Selecting the Request Cancellation button.
View Support Ticket
Check with support to see if this feature is enabled for your account. Some features may not be visible or available in your account. Here you can see a list of all your support tickets.
Creating a Support Ticket
Check with support to see if this feature is enabled for your account. Some features may not be visible or available in your account. Here you can create a ticket for support. To receive the quickest response always contact support rather than emailing a support rep directly. You can also […]
Upgrading Your Plan
Note: Your account may not be configured for automated billing. All paid plans include additional features you’ll only get with a paid plan. These additional features are listed on the upgrade page. Save big by prepaying! You’ll see prepay discounts listed on the upgrade page. The upgrade price is calculated […]
Purchasing Services or Support
Visibility and options will vary per user. Contact support for any questions. You may be directed here to purchase a service or support. Simply select the item you wish to purchase and proceed to checkout.
Report Definitions
The following terms are found throughout the email marketing system. Use this guide to better understand what they mean, and how they are being calculated. Sent Total number of emails sent. Received Total number of emails sent minus any Hard Bounces. Received Rate (percentage) Calculated as Received divided by Sent. […]
Complaints Report
Your account can be automatically suspended for too many complaints if your Complaint Rate is greater than or equal to the Suspension Rate. Contact support if this occurs. Having a “clean” list is always recommended because you will see a much Iower rate of open and click-throughs which will contribute to a […]
Contact Activity Report
The custom contact report provides trending information over time for a single email contact. 1. Go to Reports > Contact Activity Report on the main navigation menu OR select the View Report link from any view email contacts window. 2.Enter the contact email address: Email Address: This is a required field. Type the Contact’s full […]
Monthly Activity Report
This report provides Engagement, Sending and Subscription Activity across all your contacts. Go to Reports > Monthly Activity Report on the main navigation menu. Select Email Campaigns Select the campaigns Select Date Range By default, the report will display the in last 3 months of activity. Select a different data range if […]
Reports Overview
The email marketing application provides detailed reports to help you measure the success of your email marketing program. You can analyze at the email campaign level, the email message level, and at the email recipient level. Each report can be customized to give you precisely the information you need to […]